Service and consulting are the hallmark of ALLVAC

Service and consulting are top priorities at ALLVAC. This includes very different services: From feasibility studies, tests, consulting by our telephone support, training courses to recommendations for project implementation from our in-house application technology centre and laboratory - this abundance proves our conviction that service and consulting place a considerable influence on our customers’ purchase decision. For this reason, both service and consulting are ALLVAC’s calling cards for its customers.

Customer requirements are examined and implemented

In the beginning there is usually a particular task designated by the customer which requires the appropriate solution. In most cases, the customer already has corresponding conceptions which can then be examined and implemented by us.

Firstly, the customer speaks with one of our sales consultants to jointly develop proposals as to which composite film is suitable for the task at hand. Sample packaging is then produced in our application technology centre and tested in our laboratory in order to demonstrate the new packaging’s design and functions to the customer. The interaction with the goods to be packaged, for example with food, is examined in our laboratory at the same time. A further advantage is that a small sample line makes it possible to carry out small market studies on this basis. This involves investigating how the packaging is received by the consumer.

 

Service and consulting in an overview:

Project development:
During project development at ALLVAC, various parameters such as production volume, production conditions, the sales system and marketing requirements are clarified in advance. As soon as this important information is available, aspects such as minimum material consumption, low costs or an attractive product presentation can be taken into account. In the end, the customer receives a perfect packaging solution thanks to an ideal composite film.

Training courses:
Different target groups usually have very different needs, both in terms of the level of knowledge and the learning behaviour during our training courses. Our face-to-face training courses are appropriately professional, as are our information material and consulting sessions.

Telephone support:
Our reliable telephone support answers all questions and concerns of our customers competently and with great commitment. The staff will present our product portfolio to you, accept your orders and provide information about delivery times, prices and stock levels.

Laboratory:
Project development, but also new film formulas benefit from our in-house laboratory. This is where we carry out film compound analyses, film thickness measurements and evaluate the interaction of composite film and product.

Application technology centre:
The actual packaging process becomes clear to our customers in our application technology centre when we test our high-quality PA/PE barrier films on a thermoforming packaging machine. In addition to the test environment, we also offer space for consultation, which is indispensable in packaging development.

Do you have any questions? Please do not hesitate to use our service and consulting.
We look forward to your call or your mail.